Voicent for Collections & Receivables

Work the whole queue. Take the payment on the call.

Disclosures delivered before the flow will accept a dollar, payment captured over the keypad, arrangements tracked as workflow state — across a queue depth no dialer floor can staff.

ARM agencies · debt buyers · medical and dental receivables · property management · utilities · lending servicers

Try a live demo call How payment capture works

The problem

What this costs you today

Recovery is a cost-per-dollar business and the cost side is labor you can't hire fast enough or keep long enough. So the queue gets triaged: the top balances get worked and the long tail gets a letter. The tail is where the aggregate money is.

What the workflow does

Mini-Miranda and validation disclosures as gating nodes, not prompt text
Right-party contact verification before any balance is discussed
Call frequency and time-of-day limits enforced per consumer, per jurisdiction
Card and ACH capture over the keypad, with the recording paused around entry
Payment plans with tokenized cards, scheduled installments, and failure follow-up
Cease-communication, dispute, and attorney-representation branches that stop the dialing

What we report back

No containment rate. These are the figures that decide whether the program renews.

Cost per dollar recovered
Right-party contact rate
Promise-to-pay kept rate
Payment plan completion rate

Workflows that run on calls like yours

Collections

Collections Call + Payment Link

retell_tool_call · 13 nodes B2B / SMB

QuickBooks Invoice Follow-Up

call_ended · 8 nodes

Browse all templates

End the call with a transaction, not a promise.

Bring a real queue segment to the call. We'll map the flow, show you the gating, and model what recovery costs you per dollar before you commit to anything.

Try a live demo call

How payment capture works·All use cases·Deploying this for clients?