The orchestration layer under your voice agents
Most voice AI can hold a conversation. Voicent gets the work done.
Voicent answers every call, then executes the follow-through — booking the job, taking the payment, updating your CRM — through workflows you can actually see. No missed calls. No dropped handoffs. No black box.
Every call answered, 24/7 · 22 connectors · 89 actions your agent can take
Every call runs a workflow — not a script that ends when the call does.
Two ways to run Voicent.
The platform is the same. What you need to see before you buy isn't.
Resell it under your own brand
Multi-tenant workspaces, a workflow builder, and a connector library you don't have to write — authored once and deployed to every client you run.
Built for agencies & developers →I'm running my own phonesPut it on your own calls
Booking and dispatch, receivables, order support. Each one a workflow you can read before it dials and check line by line after it ran.
See what it does on a call →The difference
Not a chatbot with a voice. An agent that takes action.
Most "AI receptionists" can talk — then someone on your team still has to book the job, log the call, and send the text. Voicent runs a workflow on every call: it branches on what the caller says, calls the tools you already use, remembers past conversations, and finishes the job after the call ends. And you can see exactly how it works — every workflow is a visible map, not a prompt in a box.
Updates your CRM automatically
Every call ends with a clean record: summary, outcome, next step — no manual entry.
Qualifies & routes leads
Screens intent per vertical and sends the right callers to booking, dispatch, or a human.
Books & reschedules appointments
Live availability, atomic booking to prevent double-books, confirmation text in seconds.
Follows up across channels
Fires SMS and email after the call — confirmations, reminders, payment links — same workflow.
Takes payments on the call
Card details go in on the keypad, captured in a separate flow — for deposits, retainers, and past-due balances.
Recovers missed-call revenue
Answers the calls your team can't — after hours, on the truck, mid-job — and books them.
Memory
It remembers the last call.
A returning customer shouldn't have to re-explain the unit you fixed for her in the spring. Voicent builds a knowledge base out of your calls, CRM records, and job history — then hands the agent the few facts that matter before it says hello.
Sources you already have
- CRM
Your CRM records
Contacts, addresses, opportunities, and the notes your team already keeps.
GoHighLevelHubSpotAttio
- JOBS
Job & invoice history
What you fixed, when, and for how much — from the system that already tracks it.
ServiceTitanHousecall ProQuickBooks Online
- DOCS
Plans, policies & price book
The rules the agent has to know: what a plan covers, what a job costs.
NotionGoogle SheetsAirtable
- CALLS
Every call you take
What was asked, what was promised, what was booked — written back when the call ends.
Voicent builds the graph
Who she is, what she owns, and what changed.
The context for this call
# FACTS
·Priya Raman owns the rooftop unit at 114 Alder Ct.valid 2023-06-02 → present
·Its capacitor was replaced last spring.valid 2026-04-18 → present
·She renewed the annual maintenance plan.valid 2026-03-01 → 2027-03-01
×Out of contract — pay per visit.invalidated 2026-03-01, superseded by the renewal
·She books morning windows — two afternoon slots were missed.learned on the last call, 2026-05-02
# THE AGENT OPENS WITH
“Welcome back, Priya — is this about the same unit we serviced in the spring?”
Connects to the tools you already run
22 prebuilt connectors and counting — and because every connector is defined in a simple, auditable schema, new ones ship in hours. If your tool has an API, Voicent can talk to it.
VoicePay
Trusted agent-assisted payments over voice
VoicePay lets your agents take payments during live calls — without ever seeing or hearing your customers' card numbers. The customer stays on the line, enters their card on their phone keypad, and the payment is handled in a separate flow, kept away from your core systems.
Raw card data never lands on your agents' desktops, in your call recordings, or in your application logs — the places that would otherwise drag those systems into scope. The customer gets a seamless, branded payment they can trust, and your agent never touches a digit of it.
Built for your industry
Agencies & AR teams
Collections
Payment capture on the call, promise-to-pay tracking, and required disclosures.
HVAC, plumbing, electrical, roofing
Home Services
After-hours booking, missed-call recovery, and dispatch against your real schedule.
Firms & solo practices
Legal
Intake triage that qualifies callers, checks conflicts, and books consultations.
Practices & clinics
Medical & Dental
Booking, reminders, and rescheduling that cut no-shows, handled with discretion.
Honest ROI
We measure what actually matters.
Most voice AI vendors sell you a "containment rate" — a great-looking number that tells you nothing about whether you made money. Voicent reports the metrics a business owner can take to the bank.
Run your own numbers.
Four inputs, no lead form. This is the revenue already walking out the door on calls nobody picked up.
Everything that rings, across every line.
After hours, on the truck, already on a call.
Of the calls you do answer, how many book.
Revenue from one booked job, matter, or order.
You recover $19,500 a month —$234,000 a year.
This is arithmetic on the numbers you entered — not a forecast and not a guarantee. The recovery rate is an assumption you control, not a promise we made. On live accounts we report verified, revenue-grounded metrics instead of estimates.
From first call to live agent in four steps
Map the calls that matter
We start with your real call flows and find where an agent recovers the most value.
Build & test the workflow
Agents tuned to your business and wired to your tools, tested before a customer hears them.
Launch, fully managed
We handle deployment end to end. Your agent goes live answering, booking, and updating.
Optimize on real data
Every call generates data. We tighten what converts and fix the paths that lose callers.
Questions
- Does it sound like a real person?
- Yes — natural, low-latency voice tuned to your brand's tone. You control how it introduces itself.
- Does it work with my CRM and booking system?
- Almost certainly. Prebuilt connectors for tools like GoHighLevel, Cal.com, Stripe, and Twilio, and it can connect to any software with an API.
- Can I resell this to my own clients?
- Yes. There is a white-label tier built for agencies, implementers and developers: multi-tenant workspaces, your branding, your pricing, and per-client reporting. Voicent doesn't appear in your client's interface and doesn't contact your clients.
- What happens when the AI can't handle a call?
- It hands off cleanly — warm-transferring to a person or capturing details and triggering a follow-up. Callers never hit a dead end.
- How long until my agent is live?
- Most agents are built, tested, and launched fast, and we handle deployment for you.
- How much does it cost?
- Custom builds typically start around $1,500, with a fixed-monthly plan for smaller shops rolling out.
Read the workflow before you commit to the platform.
Bring a call your team handles today, or a client you'd deploy this for. We'll map what it has to touch and show you every branch and every system it reaches.
Or just pick a time
Book a discovery call.
Thirty minutes. We'll look at your call volume, find where an agent recovers the most revenue, and show you the workflow that does it.