Field Services · Integration
Voice workflows that actually work — not just call transfers.
Voicent turns inbound service calls into scheduled ServiceTitan jobs. The agent looks up the customer, finds the next dispatch window, books the job, and texts the technician ETA — no dispatcher on the phone.
Overview
ServiceTitan runs the back office of serious trades businesses, and Voicent plugs the phone straight into it. get_customer identifies the caller and their service history, get_technician_availability finds a real dispatch window, and create_job plus book_appointment put a ready-to-run job on the board — not a message for someone to enter later. list_jobs lets the agent answer 'when is my technician coming?' without a human. Five actions, tuned so an overflow or after-hours call becomes a scheduled truck roll instead of a callback that slips.
What your agent can do with ServiceTitan
How it works
What the agent actually says
A workflow using ServiceTitan
In practice
Dispatch-ready jobs booked without a live dispatcher.
An HVAC company uses Voicent for overflow and after-hours calls. The agent books directly into ServiceTitan against live availability, so no call turns into a callback that never happens.