Shopify + Voicent AI

Overview

For a DTC brand, the phone is mostly 'where is my order?' — and Voicent answers it from Shopify directly. lookup_order and list_orders resolve the order and read back status and delivery, get_customer and search_customers pull the buyer’s history for context, and get_shop grounds answers in your store’s policies. Five realtime actions, so the agent gives an accurate, current answer on the call and only escalates the genuinely tricky cases — freeing support from the repetitive status checks that fill the queue.

What your agent can do with Shopify

• lookup_order
• list_orders
• get_customer
• search_customers
• get_shop

How it works

1. The agent resolves the order with lookup_order (or search_customers → list_orders when the caller has no number).
2. It reads back live status and delivery, using get_customer for history and get_shop for store policy context.
3. Simple cases resolve on the call; only genuinely complex issues are escalated to a human.

What the agent actually says

A workflow using Shopify

In practice