After-Hours Lead Capture → GoHighLevel

How it runs, step by step

1. 01
   TRIGGER

   After-hours call received

   An inbound call rings in outside business hours and enters the real-time workflow.

2. 02
   MEMORY

   Look up caller in Zep

   Read the caller's history from Zep, keyed by phone number and workspace, to see if they are a returning customer.

3. 03
   BRANCH

   Known caller?

   Branch on whether the caller already exists in memory.

   • if known → Greet returning caller
   • if new → Greet new caller
4. 04
   VOICE

   Greet returning caller

   Greet the caller by name and reference their last job.

5. 05
   VOICE

   Greet new caller

   Introduce the business and ask how the team can help.

6. 06
   AI AGENT

   Capture service details

   Collect service type, address, and urgency using the AI agent node.

7. 07
   BRANCH

   Emergency?

   Determine whether the request is an after-hours emergency.

   • if emergency → Flag for on-call dispatch
   • if standard → Create lead in GoHighLevel
8. 08
   INTEGRATION

   Flag for on-call dispatch

   Create a high-priority opportunity in GoHighLevel and tag it for the on-call technician.

9. 09
   INTEGRATION

   Create lead in GoHighLevel

   Create or update the contact and opportunity in GoHighLevel with the captured details.

10. 10
    INTEGRATION

    Send confirmation text

    Text the caller a confirmation and a next-step link via Twilio.

11. 11
    MEMORY

    Save call to Zep

    Write the call summary and captured fields back to Zep for the next interaction.

12. 12
    END

    End call

    Wrap up and end the call.