ServiceTitan Job Dispatcher

How it runs, step by step

1. 01
   TRIGGER

   Tool call: dispatch_job

   The voice agent calls the dispatch_job tool mid-conversation; the engine has under four seconds to respond.

2. 02
   MEMORY

   Read customer history

   Pull the caller's equipment and service history from Zep.

3. 03
   INTEGRATION

   Look up customer

   Search ServiceTitan for the customer by phone or address.

4. 04
   BRANCH

   Existing customer?

   Branch on whether the customer already exists in ServiceTitan.

   • if new → Create customer
   • if existing → Get dispatch windows
5. 05
   INTEGRATION

   Create customer

   Create a new customer and service-location record in ServiceTitan.

6. 06
   INTEGRATION

   Get dispatch windows

   Fetch the next available dispatch windows for the service type.

7. 07
   VOICE

   Offer available windows

   Read the next available arrival windows back to the caller.

8. 08
   INTEGRATION

   Book job

   Create the job in ServiceTitan and assign it to the selected window.

9. 09
   INTEGRATION

   Send ETA text

   Text the caller the technician window and a job reference via Twilio.

10. 10
    MEMORY

    Save to Zep

    Persist the booked job and context to memory.

11. 11
    END

    Return tool result

    Return the booking result to the voice agent to speak back.